Case Study: Knuspr achieves faster incident resolution and less downtime with remberg

Knuspr - Customer Case Study

The customer, Knuspr, a German online grocery retailer, faced a significant challenge maintaining its highly automated AutoStore logistics systems across four locations. Their previous manual process, using spreadsheets and project management software, was error-prone and led to misunderstandings and costly delays, threatening their promise of deliveries under three hours. They required a modern solution to implement preventative maintenance and manage incidents effectively, leading them to partner with vendor remberg GmbH.

remberg implemented its maintenance software, which allowed for the digital and hierarchical organization of all assets through a simple Excel import. The solution provided an instant overview of systems, enabled planned maintenance, and streamlined incident reporting via QR codes placed throughout the facilities. This resulted in significantly reduced system downtimes and failures for Knuspr, ensuring faster delivery times and maintaining their competitive edge.

Knuspr

Christian Fieder

Head of Maintenance