Case Study: Hans WEBER Maschinenfabrik achieves more efficient service and better asset transparency with remberg

Full service lifecycle digitalization of the installed base

Hans WEBER Maschinenfabrik, an owner-managed manufacturer of grinding and extrusion machinery, was facing significant inefficiencies in its service operations. The company struggled with outdated systems, including manual Excel-based planning and paper reporting, which led to disorganized data and difficulty tracking its global installed base of machines. Customer documents were often misplaced, and dealing with service inquiries was a time-consuming process. To address this challenge, they turned to remberg for a software solution.

The solution implemented by remberg provided a centralized platform for ticketing, asset management, and a customer service portal. This created a single source of truth for all machine data and documentation, dramatically improving the overview of the installed base. The result for WEBER was a significant increase in operational efficiency, with processes optimized and media disruptions minimized. remberg's software enabled better strategic service management, leading to improved customer loyalty and creating new opportunities for sales from the existing customer base.

Hans WEBER Maschinenfabrik

Timo Horn

Head of Operational Service and Service-Sales Extrusion Technology