Case Study: AGILOX achieves global, transparent AMR service operations with remberg software

From paper-based to globally connected service

Agilox, a provider of autonomous mobile robots, faced challenges with inefficient, paper-based maintenance and service processes for its fleet. This lack of a specialized digital tool made it difficult to track vehicle status and support a growing partner network. Seeking a solution for transparency and future growth, Agilox turned to the maintenance software from remberg.

By implementing remberg's software, Agilox centralized its service management with a digital ticket system and created a full digital history for each asset. The solution included plans for QR code identification and utilized an AI Copilot to improve helpdesk efficiency. As a result, remberg provided Agilox with a transparent, global overview of all robots, leading to significantly accelerated service processes and higher customer satisfaction.

Agilox

Markus Kaltseis

Head of Realization & Service