Case Study: Stöckel Werkzeugmaschinen digitizes machine service with remberg

Digital asset history of machines in service

remberg GmbH helped Stöckel Werkzeugmaschinen, a manufacturer of grinding machines, overcome its outdated, paper-based service processes. The customer faced a lack of transparency and reactive service caused by media disruptions, physical service folders, and the manual handling of customer inquiries, which impaired productivity and customer satisfaction.

The solution was the implementation of the remberg software, which provided a centralized 360° overview of their machine fleet and digitized all workflows. This resulted in the elimination of paper chaos, more efficient processing of service requests, and significantly improved response times. Additionally, remberg enabled the creation of a modern service portal for customers, allowing them to access digital lifecycle files for their machines and submit requests online.

Stöckel Werkzeugmaschinen

Felix Kämpfer

Head of Production to Managing Director