Case Study: DOLL Fahrzeugbau achieves centralized service ticketing and greater transparency with remberg XRM

Central ticketing for vehicles and digital service

DOLL Fahrzeugbau, a leading European manufacturer of transport vehicles, faced significant inefficiencies in its customer service department. With a team of 20 employees handling a high volume of daily calls and emails, the lack of a centralized system led to high operational costs and an inability to track service cases effectively. The vendor, remberg, was engaged to address these challenges with its software solution.

remberg implemented a centralized ticketing system that automated the intake of inquiries from various sources, providing full transparency and traceability. The solution included a self-service portal for customers, which reduced the team's workload. This resulted in annual cost savings of approximately €600,000, a drastic reduction in internal paperwork, and a more efficient service team capable of managing over 10,000 vehicles.

DOLL Fahrzeugbau

Klaus Danner

Head of After Sales Service / Customer Service