Case Study: Pearl iZUMi boosts revenue and conversion with Remark

How PEARL iZUMi converted 30% of chatting shoppers and 7x’d their ROI

Pearl Izumi, a cycling apparel company, faced rising consumer expectations for personalized shopping and needed to bring a high-quality, in-store experience to its online store. To address this challenge, they partnered with the vendor Remark to implement its expert chat experience.

Remark implemented an 8-week A/B test, providing a 24/7 live chat service to half of Pearl Izumi's site traffic. The solution led to significant results, including an 8% increase in new revenue, a 24% higher average order value, and a 97% customer satisfaction score. Most notably, Remark helped Pearl Izumi achieve a 7x return on their investment.

Pearl Izumi

Doug Bertram

E-Commerce Director