Case Study: Liberty Skis boosts revenue and customer satisfaction with Remark

How Liberty Skis used conversations to lift their revenue

Liberty Skis, a company specializing in high-performance ski equipment, faced the challenge of recreating its personalized in-store shopping experience online after shifting to a direct-to-consumer model. The goal was to guide customers through the complex process of selecting the right skis on their website. To solve this, they partnered with vendor Remark to implement a live chat service.

Remark's solution provided real-time, expert conversations that answered technical questions and helped customers choose the correct ski specifications. This service was also extended beyond regular business hours to capture high-intent shoppers. The results were significant, including a 98% customer satisfaction score and a noticeable boost in sales revenue for Liberty Skis.

Liberty Skis

Dan Chalfant

Chief Executive Officer