Case Study: Valle Del Sol achieves higher patient satisfaction with Relias XM

Valle Del Sol boosts patient satisfaction from 72% to 96% with Relias

Valle del Sol, a large Federally Qualified Health Center in Arizona, faced challenges in understanding patient concerns due to a lack of a centralized feedback system. This hindered their ability to improve care delivery and resource allocation. To address this, they turned to the vendor Relias and implemented its Relias XM solution to gather real-time, anonymous patient insights.

Using Relias XM, Valle del Sol collected patient feedback and used the data to drive strategic operational improvements, including policy changes and new transportation solutions. As a result, patient satisfaction soared from 72% to 96% in under two years. Their Net Promoter Score (NPS) improved from 76 to a "world class" 83, and their Google rating dramatically increased from 2.2 to 4.9 stars. Relias helped them create a data-driven, patient-centered culture that empowered staff and justified expansion.

Valle Del Sol