Case Study: New Season Treatment Center improves compliance and audit readiness with Relias

New Season Treatment Center improves compliance by 25 points with Relias

New Season Treatment Center, a national provider of outpatient treatment for opioid use disorder, faced a challenge in manually tracking staff compliance and training across its 90+ locations. This cumbersome process was error-prone and posed a significant risk to audit readiness as the organization grew. To address this, they partnered with Relias for a more scalable and centralized learning and compliance system.

Using Relias, New Season automated its compliance attestation tracking and implemented state-specific training programs. This solution provided real-time dashboards for transparency and streamlined their accreditation processes. The results were a 25 percentage point increase in their compliance rate and a consistent 99–100% training completion rate. Most notably, they achieved zero training deficiencies in their latest CARF audit. Relias enabled the organization to reduce compliance risk and create a robust culture of learning.

New Season Treatment Center