Case Study: US Commercial Bank scales India operations with Reliable Group

US Commercial Bank builds a 40-person operations team in 6 months with Reliable Group

A US commercial bank required a swift and fully compliant expansion of its operations team in India. The challenge involved overcoming knowledge silos from existing vendor arrangements and establishing institutional ownership of the offshore work. The bank partnered with Reliable Group to build a 40-person team for KYC/AML and loan servicing with stringent controls from the outset.

Reliable Group implemented its solution by establishing a Global Capability Center (GCC) under a COPO model. They handled entity registration, office setup, and recruitment, achieving a SOX-aligned operation within six months. The results included a 40-person team onboarded in six months, processing 60% of KYC remediation volume by month nine, and generating significant cost savings that funded further expansion for the bank.