Case Study: a US-based healthcare services company scales to 200+ India professionals with Reliable Group's COPO model

a US-based Healthcare Services Company scales a 200+ person India team in 12 months with Reliable Group

The US-based Healthcare Services Company faced the challenge of rapidly building a large, compliant India operation to scale its revenue cycle management, clinical coding, and provider operations. Their existing vendor arrangements had created knowledge silos and a lack of institutional ownership. They partnered with Reliable Group to implement a COPO (Company-Owned, Partner-Operated) model with HIPAA-ready infrastructure from day one.

Reliable Group assessed the requirements, registered the India entity, and established the office infrastructure within six weeks. They recruited and onboarded the initial team and set up all HR and compliance operations. The solution resulted in a 200+ person team that supports multiple end clients with quality metrics matching US benchmarks. The India operation is now a core part of the company's competitive advantage.

US-based Healthcare Services Company