Case Study: Migros Online achieves 99%+ availability and cuts spoilage 20% with RELEX Solutions

Migros Online Managing E-Grocery with Intelligent Supply Chain Planning

Migros Online (formerly LeShop.ch) is Switzerland’s online-only supermarket, shipping about 200,000 items daily across a 12,500‑SKU assortment to 350,000+ customers. Rapid growth exposed limits in its in‑house inventory system: highly variable daily assortments and up to three daily replenishments for fresh items demanded much finer forecasting and automation to maintain high availability, cut spoilage and reduce manual workload.

Migros selected RELEX’s AI‑driven forecast and replenishment platform in a phased rollout (nonperishables → fresh → ultra‑fresh), enabling automated, product‑specific forecasting and 30‑minute supplier updates for ultra‑fresh items. Results included 99.4% availability, a 50% drop in promotional out‑of‑stocks, a 20% reduction in average spoilage and increased automation — even coping with COVID‑era demand surges while keeping waste exceptionally low.

Migros Online

Nicolas Soussan

Chief Logistics Officer