Case Study: Franprix achieves 67% fewer stockouts and 30% less product spoilage with RELEX Solutions

Improving Operational Efficiency through AI-Driven Forecasting and Replenishment

Franprix, a leading convenience retailer in France with about 900 stores (part of Casino Group) and some 10,000 SKUs, faced operational strain from decentralized, manual store ordering. Manual replenishment caused frequent stock-outs, excess inventory and spoilage, and delivery peaks that overwhelmed stores and the distribution center, preventing staff from focusing on customer service.

Franprix piloted and then rolled out RELEX’s AI-driven forecasting and replenishment (including weather-based forecasts, delivery-flow smoothing and assortment optimization) across its centrally managed stores, supported by a strong change-management program. The solution cut stock-outs by 67%, reduced fresh-product spoilage by 30%, lowered inventory value by €1.7M, improved margins by 2 percentage points and eased peak-day DC workload, while enabling continuous assortment and profitability optimization.

Franprix

Arthur Caron

Head of Operational Excellence