Case Study: Leading Nordic Consumer Products Company achieves 98% customer service levels with RELEX Solutions

Consumer products company achieves 98% customer service levels with RELEX

The leading Nordic Consumer Products Company, one of Norway’s largest branded consumer goods firms, faced major planning complexity across hundreds of brands and nearly 50 production facilities. Its ERP-based planning could only create unconstrained plans, leading to heavy manual adjustments and difficulties responding to changes in capacity, materials, and delivery priorities. The company turned to RELEX Solutions and its supply chain planning capabilities to improve agility and create more realistic, executable plans.

RELEX Solutions implemented constraint-based supply chain optimization, inventory optimization, and analysis after a pilot and five-month rollout at the company’s largest Norwegian plant. The result was immediate: delivery performance stabilized at and above the 98% target, with faster replanning, better safety stock optimization, and improved support for S&OP through dashboards and what-if scenarios.