Case Study: Kaizo boosts agent engagement with Relevant Software’s gamified Zendesk platform

Kaizo - Customer Case Study

Kaizo, a customer support scale-up, approached Relevant Software with a challenge to transform their vision into a first-of-its-kind gamified performance platform integrated with Zendesk. The goal was to build a custom front-end application that would help companies monitor, coach, and motivate their support agents in real time, all while handling complex data visualizations without performance loss.

Relevant Software designed and developed a scalable, high-performance Zendesk application featuring gamified agent dashboards, real-time manager analytics, and an incentive system. The solution led to a 30% increase in agent engagement and performance, provided managers with actionable insights, and established a scalable foundation for Kaizo's future growth.

Kaizo