Case Study: American Publishing, Education and Media Company reduces phishing alerts and speeds compliance with Relevance Lab and ServiceNow GRC

Keep Risk and Compliance Posture Accurate With GRC

American Publishing, Education and Media Company needed a more efficient way to manage governance, risk, and compliance (GRC) processes, which were being handled manually and had become tedious and time-consuming. Relevance Lab helped the customer move its risk and compliance tasks to the ServiceNow GRC suite of applications to support more timely, comprehensive, and continuous auditing, reporting, and compliance information.

Relevance Lab implemented ServiceNow GRC capabilities for PCI DSS compliance, phishing alert automation, security policy attestation, and proactive vulnerability review and remediation. The results included 20% fewer phishing alerts, a 40% reduction in time for phishing remediation, PCI DSS audits, and policy attestation, and a 55% reduction in time for GDPR, SOX, self-assessment, risk assessment, and compliance tasks, with no security breach reported over 12 months.