Case Study: Global Pharmaceutical Company achieves batch traceability and compliance gains with Relevance Lab

Global Pharmaceutical Company - Customer Case Study

Global Pharmaceutical Company worked with Relevance Lab to address the need for global batch “where used” visibility across regions and systems, including forward and backward genealogy for raw, semi-finished, and finished goods. The company also needed stronger batch control for non-conformance issues and a practical way to improve product safety, authenticity, and customer trust.

Relevance Lab implemented a global batch traceability solution with real-time material mapping, batch genealogy, chain-of-custody information, context-specific visualization, drill-down capabilities, and Google-like search across product and batch elements. The solution helped restrict non-conforming batches early, saved millions in reverse logistics and recall response costs, improved quality control visibility, and avoided about $20 million in new ERP module capex.