Case Study: Send Payments achieves 24/7 global operations and saves 40 hours weekly with Relevance AI

Send Payments - Customer Case Study

Send Payments, a global payment infrastructure provider, faced operational challenges due to manual processes. Their difficulties included a time-consuming lead qualification system and an inability to provide immediate customer support across different time zones. To address this, they partnered with vendor Relevance AI to implement an AI agent workforce.

By working with Relevance AI, Send Payments deployed specialized AI agents to automate customer conversations and compliance tasks. The solution delivered 24/7 global operations coverage, automated thousands of conversations, and saved the company 40 hours of manual work per week.

Send Payments

Ryk Neethling

Chief Technology Officer