Case Study: SafetyCulture triples meetings booked with Relevance AI

SafetyCulture recruited an AI Agent and 3x’d meetings

SafetyCulture, a global workplace operations platform, faced the challenge of scaling its customer outreach to handle high but variable demand. Their team lacked the capacity to manually book meetings with all interested prospects without sacrificing quality. To address this, they partnered with Relevance AI to implement an AI Agent.

Relevance AI provided a completely customized AI Agent, named Bosh, which was trained on SafetyCulture's specific processes and knowledge. This solution autonomously answered customer questions and booked meetings, resulting in a tripling of meetings booked, an 83% reduction in cost per meeting, and a 200% increase in qualified opportunities. The success has prompted SafetyCulture to explore deploying more AI teammates across its business.

SafetyCulture

Mike Welch

Managing Director