Case Study: Illum improves employee communication and culture with Relesys

How Illum has helped their non-desk workers provide excellent customer service alongside creating a thriving company culture

Illum, the department store retailer, struggled with dispersed operations and disengaged non-desk employees who did not always have clear, timely access to information from headquarters. Relesys helped Illum address these challenges with a customized employee app designed to improve internal communication, keep staff informed, and support a stronger workplace culture.

With the Relesys platform, Illum now shares Monday updates, daily tasks, social posts, guidelines, special deals, and real-time alerts across the workforce, giving employees 24/7 access to the information they need. The app’s gamification and social wall features also boosted engagement and community, helping employees feel welcomed and connected while supporting better customer service and contributing to increased sales.

Illum

Susan

Manager