Case Study: Lokad achieves faster customer response and better lead management with Relenta

Lokad - Customer Case Study

Lokad, a multinational big-data forecasting company, needed a better way to manage high volumes of customer email across teams and countries. With multiple inboxes causing missed prospects and duplicate replies, Lokad turned to Relenta as its central CRM and email management system to keep client communication organized and responsive.

Using Relenta’s Capture API, shared folders, per-contact views, tags, and activity tracking, Lokad streamlined ownership of incoming emails and adopted a fast “zero inbox” workflow. Relenta helped Lokad handle tens of thousands of emails, manage nearly 10,000 enterprise contacts, capture about ten additional high-priority contacts each day, and improve both productivity and customer satisfaction.

Lokad

Joannes Vermorel

Founder