Case Study: Westminster Village North improves staff accountability and team communications with Relay

Westminster Village North sends 8,000+ messages in 2.5 months with Relay

Westminster Village North, a senior living facility, faced challenges with unprofessional and inefficient communication as its staff relied on personal cell phones. This led to slow response times and difficulties ensuring staff accountability. To meet its high patient care standards, the facility sought a new solution and turned to Relay for its Team Communications and TeamTranslate™ products.

Relay implemented its professional communication solution, which included two-way radios with real-time language translation and indoor location tracking via bluetooth beacons. This allowed managers to communicate quickly, track staff movement for efficiency, and ensure tasks were completed. As a result, Westminster Village North saw faster response times, a significant increase in messages sent, and a reduction in complaints about missed duties, greatly improving staff accountability.

Westminster Village North