Case Study: Oakview Medical Care Facility improves staff communication and cuts costs with Relay

Upgraded Communication Improves Patient and Staff Experience

Oakview Medical Care Facility, a nonprofit skilled nursing facility, needed a reliable and cost-effective communication solution for its staff. Their previous systems, including disruptive walkie-talkies and the expensive Vocera platform, created operational challenges and hindered their ability to deliver high-quality patient care. This led them to seek a new vendor and they implemented Relay's Team Communications product.

By switching to Relay, the facility gained a more affordable and durable communication tool with superior battery life and connectivity. The Relay solution improved direct communication across all departments, streamlined workflows, and enhanced staff and resident safety, particularly during off-property outings. This resulted in significant cost savings, a better staff experience, and an overall improvement in the quality of compassionate care provided.

Oakview Medical Care Facility

Jannice Lamm

Administrator