Case Study: The Point Casino & Hotel improves communication and efficiency with Relay

Tribal Casino Communication Excellence Point Casino's Unique Approach

The Point Casino & Hotel, a tribal casino and hotel owned by the Port Gamble S’Klallam Tribe, faced operational challenges due to its expensive and limited legacy radio systems. The outdated technology suffered from poor range, restrictive channel limits, and high maintenance costs, which hindered communication for staff across its large property and other tribal businesses. To address these issues, they implemented Relay's team communications and worker safety products.

By switching to Relay, the casino gained unlimited channels, nationwide coverage, and automated features. The solution significantly improved operations: a leader could now manage his team from abroad via WiFi, the security team automated its compliance recording, and the Food & Beverage team saved countless hours with dedicated channels and location tracking. Relay provided The Point Casino & Hotel with a more efficient, cost-effective, and scalable communication system that directly benefited the tribal community.

The Point Casino & Hotel

Will Quasne

IT Manager