Case Study: Ambassador Hotel improves staff communication and guest service with Relay

Relays cell + WiFi technology was the key to penetrating historic brick walls and connecting the entire team

The Ambassador Hotel, a boutique luxury hotel in Oklahoma City, faced significant communication challenges among its staff. Its historic building’s thick brick walls and elevators caused connectivity issues with traditional radios, and existing devices were too complex for its employees. The hotel adopted Relay's team communication products to enhance interdepartmental coordination and streamline operations.

Relay provided a simple, reliable communication solution that worked seamlessly throughout the hotel property, including in difficult areas. The implementation resulted in quick and efficient communication between departments like Valet, Front Desk, and the Kitchen, which improved operational efficiency and enhanced the overall guest experience. Relay's affordability and user-friendly interface made it an essential tool for the hotel's staff.

Ambassador Hotel

K. Jason Clark

Director of Operations