Case Study: Courtyard Houston Medical Center/NRG Park improves staff communication and safety with Relay

Relay Wows Houston Hotel with Exceptional Customer Service

The Courtyard by Marriott hotel in Houston, Texas, faced challenges with unreliable traditional two-way radios, which caused frequent communication breakdowns and missed messages among its staff. This issue was compounded by the fact that housekeeping personnel were not equipped with any communication devices, leading to significant delays in responding to guest requests and reporting room issues. The hotel turned to Relay to implement a new team communications and worker safety solution.

By adopting Relay's reliable and easy-to-use devices, the solution equipped every employee with a personal unit, eliminating missed messages and connectivity problems. The result was dramatically faster and easier communication, allowing for instant contact between staff and managers, even when off-site, which enhanced overall operational efficiency and guest service. Furthermore, housekeeping staff gained a greater sense of safety from Relay's panic feature, and the hotel's chief engineer was highly impressed by Relay's exceptional customer service.

Courtyard by Marriott

Albert Santos

Chief Engineer