Case Study: Fayetteville State University improves communication and reduces ticket times with Relay

Relay is driving efficiency, better communication and lower ticket times

Fayetteville State University's Facility Operations team faced challenges with inefficient communication using outdated two-way radios and cell phones. This led to slow response times, a high volume of duplicate work orders, and low staff morale. The university partnered with Relay, utilizing its Team Communications and Operational Insights products, to find a more reliable solution for its technicians.

By implementing Relay's communication platform, the vendor provided a cost-effective replacement for their old system. The solution resulted in significantly faster response times, a major reduction in duplicate service orders, and substantial cost savings. Furthermore, the improved communication tools boosted team morale and camaraderie among the staff.

Fayetteville State University

Tai Davis

Director of Facility Operations