Case Study: Radisson Plaza Hotel & Suites improves team communication and staff safety with Relay

Relay allows management to track productivity and respond to emergencies quickly

The Radisson Plaza Hotel & Suites, a 340-room full-service hotel, faced challenges with inefficient and time-consuming communication for its room attendants. Prior methods relied on multi-step processes using radios and a shared cell phone, which created delays and operational gaps. To enhance safety and streamline operations, the hotel partnered with Relay to implement its team communications and worker safety products.

By deploying Relay's devices, the hotel enabled direct, real-time communication among all staff members. The solution provided a compact, wearable device featuring a panic button with location tracking for emergencies and tools for monitoring productivity. Relay's implementation resulted in enhanced operational efficiency, drastically reduced emergency response times, increased team safety, and improved overall guest service quality.

Radisson Plaza Hotel & Suites

Rhiannon Zielinski

Housekeeping Manager