Case Study: Phoenix Integrated Security improves team communication and operational oversight with Relay

Phoenix Integrated Security streamlines 1,000+ daily messages with Relay

Phoenix Integrated Security, a Michigan-based physical security company, needed a more reliable and professional communication method for its widely dispersed teams, which were using personal cell phones and an app that lacked management oversight. They turned to Relay for its Team Communications and Operational Insights products to improve operational efficiency.

Relay provided a cost-effective, long-range solution with centralized management via the Relay Dashboard. This implementation gave the operations center enhanced visibility, with tools like location tracking and message transcription improving oversight. The result was streamlined communication across hundreds of miles, avoiding the high cost of traditional radio systems and allowing over 1,000 messages to be managed efficiently on busy days.

Phoenix Integrated Security