Case Study: Pinehurst Resort improves guest experiences and employee engagement with Relay

Improving customer service and employee engagement through better communication

Pinehurst Resort required a robust communication solution to improve connectivity among its teams spread across a large property with three hotels. Their challenge was to enhance guest experiences and boost employee engagement, moving beyond their outdated two-way radio system. They chose Relay's team communications products to address this need.

By implementing Relay’s 4G LTE and WiFi-enabled devices, the resort ensured seamless nationwide communication for its staff. The solution included features like GPS tracking and an easy-to-use dashboard, which streamlined operations. As a result, Pinehurst experienced improved employee relations, enhanced guest satisfaction, and significant cost savings compared to their previous system, all of which positively impacted their bottom line.

Pinehurst Resort

Matt Chriscoe

Director of Hotel Operations