Case Study: Hyatt Regency Jacksonville Riverfront cuts communication costs and improves team coordination with Relay

Hyatt Regency Jacksonville Riverfront cuts communication costs 25% with Relay

The Hyatt Regency Jacksonville Riverfront, a riverfront hotel, faced inefficiencies from using a combination of radios and cell phones for staff communication. This fragmented system led to breakdowns, slow response times, and high maintenance costs. To improve team coordination and guest service, the hotel sought a more effective solution and implemented the Relay team communications product.

By deploying Relay's unified communication system, the hotel equipped multiple departments with an intuitive, cloud-based platform. The solution from Relay streamlined workflows, enabling faster response times and a 25% reduction in two-way communication costs. Staff now send over 1,000 messages per day, significantly improving coordination and operational efficiency.

Hyatt Regency Jacksonville Riverfront