Case Study: Raleigh Marriott City Center improves hotel safety and automates security patrols with Relay

How Rounds Improves Guest Security and Experience

The Raleigh Marriott City Center, a large downtown hotel, faced significant communication challenges and security inefficiencies due to dead zones in its concrete building. The property's reliance on unreliable cell phones and manual patrol tracking for its security team hampered operations and guest safety. They turned to the vendor Relay to find a modern communication solution and to improve their security processes.

Relay provided its team communications platform and the Rounds feature, which automated security patrols with real-time tracking and audible reminders. This solution eliminated dead spots, unified communication across all departments, and provided precise, reliable reporting for guard tours. The implementation of Relay’s products, including its panic alert system, resulted in improved efficiency, faster emergency response, and enhanced overall guest security for the Raleigh Marriott City Center.

Raleigh Marriott City Center

Rich O’Donnell

Director of Security