Case Study: Horizon Health cuts patient response time with Relay

Horizon Health Cuts Down Patient Response Time with Relay

Horizon Health, a medical facility in Illinois, was facing challenges with its traditional communication systems. Their use of radios was problematic due to interference from nearby businesses and a lack of sufficient channels, which created barriers to effective and rapid staff communication and was a hurdle to patient safety. They sought an innovative solution to improve response times and chose Relay's team communications and worker safety products.

By implementing Relay, Horizon Health gained rapid response communication capabilities, dedicated channels for different teams, and a built-in panic solution. This allowed staff to call for help without leaving a patient's side and dramatically cut down response times. One measurable result was the reduction in the time to assist a patient in the parking lot from six minutes to just one minute. Relay’s solution empowered the staff to address safety concerns more efficiently and improved daily workflows across multiple departments.

Horizon Health

Aaron Richardson

Diagnostic Imaging Director