Case Study: The Peabody Memphis elevates guest service with Relay

Elevating Guest Service at The Peabody Memphis with Relay

The Peabody Memphis, a historic luxury hotel, faced a challenge with its outdated two-way walkie-talkie system. The hotel needed a modern solution to streamline communication across its numerous departments and enhance its guest service operations. They partnered with Relay to implement its team communications and worker safety products.

By implementing Relay's devices, the hotel established a seamless communication network. The solution provided reliable WiFi-based connectivity, integrated dispatching, and features like GPS tracking and translation. This resulted in streamlined guest service operations, significantly improved internal communication, and faster, more efficient responses to guest requests, ultimately elevating the overall guest experience.

The Peabody Memphis

Scott Boucher

Hotel Manager