Case Study: Grand Bohemian Hotel Asheville elevates guest communication and safety with Relay

Elevating Guest Experiences with Relay at Grand Bohemian Hotel Asheville

The Grand Bohemian Hotel Asheville, a luxury boutique hotel, needed a communication solution that would blend seamlessly with its elegant ambiance and ensure compliance with new panic button safety mandates. Their existing walkie-talkies were clumsy, disruptive to the guest experience, and ineffective in some areas of the historic property. They turned to Relay for a solution using its team communications and worker safety products.

By implementing Relay's devices, the hotel replaced all its clunky radios. The solution provided elegant, reliable two-way communication and panic button functionality, all for less than some standalone panic button installation quotes. Relay significantly improved room turnover times, leading to higher guest satisfaction and reduced complaints. The vendor's seamless toggle between wifi and cellular also eliminated previous dead spots, and its nationwide range proved exceptionally reliable.

Grand Bohemian Hotel

Matthew Lehman

Laments General Manager