Case Study: Dream Hollywood Hotel improves discreet guest service and team communication with Relay

Discreetly Tackling Guest Requests with Ease

Dream Hollywood Hotel, a boutique luxury hotel in Los Angeles, faced significant challenges with their outdated two-way radios, which suffered from poor clarity, connectivity issues, and low durability. This led to a lack of confidence in their team communications across departments like engineering, housekeeping, and security. They turned to Relay and its Team Communications products for a modern solution.

By implementing Relay's devices and dashboard, the hotel achieved a transformative improvement in operational efficiency. The solution provided clear, durable, and discreet communication, enabling private calls and efficient group messaging that enhanced guest service. The Relay dashboard also gave management superior oversight of device status and signal strength. This resulted in faster response times and a significant boost in team confidence and efficiency.

Dream Hollywood Hotel

Patrick Davis

Engineering Director