Case Study: Los Angeles Airport Hotel enhances staff safety and productivity with Relay

Airport Hotel Enhances Staff Safety with Innovative Operations

The Los Angeles Airport Hotel, a large property near LAX with over 550 rooms, sought to modernize its operations by replacing outdated radios and meeting brand compliance standards for an emergency alert system. Their former General Manager, Orlando Salazar, identified the need for a more cost-effective, durable, and innovative solution that could address both staff safety and team communication challenges.

The hotel implemented Relay, a team communication and worker safety solution. This provided a durable, two-in-one device that functioned as both a panic button and a robust radio. Relay's operational dashboard allowed management to track staff productivity and location, which proved vital when the system identified an employee who had passed out without activating her panic button, enabling a timely rescue. Beyond enhancing safety, Relay streamlined mass communications for the large staff, allowing the hotel to quickly pivot during airport-related disruptions and keep daily operations on track.