Case Study: Gwinnett Dermatology achieves a 485% increase in online reviews and a 21% improvement in average rating with Relatient

This Multi-Location Dermatology Group Grew Online Reviews by 485% & Improved Their Average Rating by 21%

Gwinnett Dermatology, a multi-location dermatology group that grew from one office to three with ten providers, found their online reviews didn’t reflect their growth or quality of care. To build a stronger online presence and capture patient feedback more effectively, Gwinnett Dermatology partnered with Relatient and adopted Relatient’s integrated survey and Reputation Management solution.

Relatient implemented its Reputation Management survey plus appointment reminders, on-demand messaging and API integration with Modernizing Medicine, allowing staff to manage cancellations, confirmations and backfills from the patient schedule and to drill survey results down to location and provider. As a result, Gwinnett Dermatology grew online reviews by an average of 485%, improved average patient ratings by 21% across three locations, reduced no-shows to 4%, and gained reporting visibility that saves staff time and supports quality improvements.

Gwinnett Dermatology

Carolyn Blue

Practice Administrator