Case Study: The Vancouver Clinic achieves a 66% reduction in no-shows and seamless EPIC integration with Relatient

The Vancouver Clinic - Customer Case Study

The Vancouver Clinic, a 275‑provider multi‑specialty practice in Vancouver, WA, struggled with a messaging partner that didn’t provide real‑time contact logs, message transcripts, or reliable EPIC integration for appointment outreach. Seeking Appointment Reminders, On Demand Messaging, and Patient Balance Notifications that worked inside their EPIC workflow, The Vancouver Clinic selected Relatient to address those gaps.

Relatient integrated its patient communication engine with EPIC (automated twice daily) so staff can pull up complete contact histories, read message text/voice content, and receive alerts for confirmations, cancellations, and reschedule requests. The result: a 31% reduction in no‑shows after six weeks and a 66% reduction after ten months, along with improved customer service and automated, secure status updates sent back to EPIC by Relatient.

The Vancouver Clinic

Tom O’Neil

Chief Information Officer