Case Study: QualDerm Partners achieves scalable network growth and streamlined patient engagement with Relatient

QualDerm Partners - Customer Case Study

QualDerm Partners, a growing physician partnership network based near Nashville, faced challenges scaling patient communications across many independently run practices while keeping clinical autonomy. They had reliability and support issues with their previous vendor and needed a solution that integrated with Nextech, reduced manual work, and could respond quickly to changing conditions—especially during COVID-19. QualDerm selected Relatient and adopted Relatient’s patient engagement platform, including Appointment Reminders, Demand Messaging, no-show reengagement and eRegistration.

Relatient implemented a tightly integrated platform and API connections to Nextech, giving practices better reporting, consistent reminders, and the ability to turn off previous manual workarounds. Using Relatient’s Demand Messaging, QualDerm rolled out telehealth in two weeks, sent targeted COVID-19 communications, reduced manual calling, lowered no-show rates through reengagement, and piloted eRegistration to minimize paperwork. The result: faster go-lives, more efficient front desk workflows, empowered practices to control communications, and recognition as a leader in patient outreach (KLAS Category Leader — Patient Outreach 2020).

QualDerm Partners