Case Study: United Regional Physician Group achieves 40-50% reduction in no-shows and $30K recovered in first month with Relatient

Physician Group Switches to Relatient for Patient Messaging

United Regional Physician Group, a multi‑specialty practice in north central Texas with 60 providers across 13 specialties, sought to reduce high no‑show rates and recover lost revenue after tracking missed appointments. They moved away from their previous vendor and selected Relatient, using services such as Appointment Reminders, On Demand Messaging, Health Campaign Manager and Patient Satisfaction Surveys integrated directly with their NextGen EHR for real‑time updates.

Relatient deployed its patient communication platform and real‑time dashboard, enabling on‑demand messages and automated health campaigns; within one month no‑shows fell 40–50% (practice‑wide from 11% to 6.6%, rheumatology 14.4% to 7.3%), revenue recovered was $30,000, ROI reached 5:1, and the group gained about 100 additional appointments per week—projected to recover over $300,000 annually—along with positive patient feedback.

United Regional Physician Group

Maria Avalos

Director, Primary Care & Subspecialty