Case Study: PCMH Pediatric Group achieves 30%+ vaccine compliance improvement and streamlined communications with Relatient

Pediatric Practice Improves Vaccine Compliance Using Automated Messaging

PCMH Pediatric Group, a Level 1 PCMH pediatric practice with three locations and 21 physicians in Alabama, was relying on in‑house staff to make inconsistent, labor‑intensive phone calls for reminders and critical messages. After evaluating Greenway‑compatible solutions, they selected Relatient and deployed Appointment Reminders, On Demand Messaging, Health Campaign Manager and Surveys integrated with Greenway’s PrimeSuite to streamline patient outreach.

Relatient automated targeted campaigns and rapid mass notifications, prompting patients overdue for wellness visits and vaccinations and enabling quick alerts during emergencies, plus patient satisfaction surveys for ongoing feedback. The Relatient solution raised vaccination compliance by more than 30%, added revenue from new appointments, reduced no‑shows, improved staff productivity, and maintained up‑to‑date Greenway integration.