Case Study: Oklahoma Heart Hospital achieves a 21% reduction in no-shows and nearly $1M annual savings with Relatient

Oklahoma Heart Hospital Physicians Group Lowers No-Shows, Saves Nearly $1M Annually

Oklahoma Heart Hospital, a physician-owned cardiovascular group with more than 100 providers across 60+ clinic locations, was losing revenue and productivity to a 6.5% patient no-show rate and struggled to access appointment-response data inside Cerner. To address this, the organization engaged Relatient for a more integrated appointment reminder and messaging solution.

Relatient implemented a Direct API integration with Cerner that brought real-time patient responses and scheduling dashboards into the EHR, enabling staff to reschedule patients or backfill openings without leaving Cerner. The seamless rollout produced immediate results: a 21% drop in no-shows in the first month and an estimated $980,000 saved in lost revenue annually.

Oklahoma Heart Hospital

Jonathan Minson

Lead Software Architect