Case Study: One Pediatrics achieves 90% patient copay collections and streamlined patient-centered billing with Relatient

Kentuckiana Pediatrics Group Finds Patient-Centered Billing is Key to The Patient Journey

One Pediatrics, a physician-owned network of 43 providers across seven affiliated practices, was struggling with fragmented billing and high administrative burden—paper statements, phone calls, and manual payment posting—while also fighting no-shows and limited patient access. Working with R1, they selected Relatient’s patient engagement platform (integrated with Allscripts PM), including MDpay & Patient Balance Messaging, Appointment Reminders, Patient Self‑Scheduling and Reputation Management to modernize the patient journey.

Relatient automated billing and payments (web/mobile payments, emailed receipts, auto-posting), deployed bi-directional appointment reminders, and added reputation and scheduling tools, freeing staff from repetitive tasks. The result: faster collections and better access—One Pediatrics now collects 90% of patient copays at visit check-in, reduces no-shows through confirmations and reschedules, and is growing new patient referrals via Google reviews powered by Relatient.

One Pediatrics

Julie Breedlove

Practice Manager