Case Study: Jersey Urology Group achieves streamlined, automated patient communications with Relatient

Jersey Urology Group - Customer Case Study

Jersey Urology Group, a 13‑provider practice in Somers Point, NJ, was unsatisfied with two prior reminder solutions and needed a more customizable, cost‑effective patient messaging platform. After evaluating options, they turned to Relatient for a robust messaging engine to handle appointment reminders, on‑demand messaging, patient balance notifications and health campaign management.

Relatient deployed its messaging solution within days, requiring no learning curve and enabling custom automated alerts (prescription notifications, portal registration outreach, Meaningful Use Stage 2 campaigns, referral and payment reminders) that replaced many manual calls. The Relatient implementation reduced outbound staff phone calls, automated outreach to all unregistered portal patients, and streamlined workflows across the practice while integrating with Greenway’s PrimeSuite.

Jersey Urology Group

Todd Lehrfeld

Jersey Urology Group