Case Study: U.S. Dermatology Partners achieves 90% patient adoption and eliminates intake bottlenecks with Relatient

How U.S. Dermatology Partners Solved The Patient Intake Bottleneck with Mobile Registration

U.S. Dermatology Partners, a network of more than 90 physician-owned dermatology practices, was facing paper-registration–driven data backlogs and intake bottlenecks that left patients spending about 20 minutes completing paperwork in the waiting room. To move registration earlier in the patient journey the organization sought a mobile-first, pre-registration solution and turned to Relatient, using eRegistration alongside Appointment Reminders to replace kiosk- and paper-based workflows.

Relatient implemented eRegistration and Appointment Reminders, integrated with NextGen, enabling patients to pre-register on their own devices and achieving 90% patient adoption. The result: manual registration data entry was eliminated, staff were redeployed to patient-facing roles, wait times fell, physicians could see more patients, and U.S. Dermatology Partners now manages engagement across locations from a single integrated platform.

U.S. Dermatology Partners

Dana Etheredge

Applications & Integrations Project Manager