Case Study: Reiter, Hill, Johnson & Nevin (RHJN) achieves automated patient outreach and $160,000+ in payments with Relatient

From Patient Reminders to Medical Billing Rescued from the Patient-Reminder Postcard

Reiter, Hill, Johnson & Nevin (RHJN) is a multi-physician obstetrics and gynecology practice in Washington, D.C. whose CEO Jason W. Miller identified major operational pain points: 200–300 daily manual reminder calls, labor-intensive postcard recalls, no emergency broadcast capability, and no electronic patient payments. RHJN researched integrated vendors and chose Relatient — including its appointment reminders, on-demand messaging and MDpay™ payment platform — to solve these issues while integrating with their Greenway EHR.

Relatient implemented automated appointment reminders, on‑demand messaging and Patient Balance Messaging via MDpay™, fully integrating with RHJN’s Greenway system. The solution eliminated hundreds of manual calls per day, removed postcard mailings and related staff costs, and drove more than $160,000 in patient payments via text and email within three months, freeing billing and call-center staff to focus on higher‑value work and improving overall scheduling and payment workflow.

Reiter, Hill, Johnson & Nevin (RHJN)

Jason W. Miller

Chief Executive Officer