Case Study: One of the Largest U.S. Pediatric Hospitals Cuts Patient No-Show Rate 27% in Six Weeks with Relatient

Children’s Hospital on EPIC Lowers Patient No-Show Rate 27%

Largest Pediatric Hospital, a major pediatric teaching hospital with over 150 providers across five locations and 250,000+ outpatient visits annually, was struggling with an 18–20% patient no-show rate because their reminder system couldn’t let patients confirm, cancel, or reschedule appointments. The outpatient access team selected Relatient and implemented its Appointment Reminders and On Demand Messaging after seeking a partner with robust Epic integration and strong technical support.

Relatient deployed bidirectional Epic integration and workflows so patient responses flow directly into the EHR, reducing call center volume and saving staff hours daily while enabling schedule backfills. Within six weeks of go‑live Relatient helped the hospital cut no-shows to 13% (a 27% decrease), improving clinic efficiency, revenue capture, and daily patient throughput.