Case Study: ARcare (Federally Qualified Health Clinic) achieves reduced no-shows and improved patient outreach with Relatient

Automation a Win in Federally Qualified Health Clinic, ARcare

ARcare, a federally qualified health clinic (FQHC) founded in 1986 with over 45 clinics across three states, serves rural and underserved patients and runs programs like Diabetes Self Management Education. The organization struggled with high no-show rates and access barriers (notably transportation) that wasted staff time, disrupted tight clinic schedules, and limited reach. To address this, ARcare turned to Relatient for automated patient outreach and EHR integration.

Relatient integrated with ARcare’s FQHC-focused EHR to deliver automated appointment reminders, patient surveys, no-show outreach, and Demand Messaging so staff can confirm or reschedule appointments and fill gaps from waitlists. The Relatient solution reduced wasted educator travel and staff time, kept schedules fuller, and improved patient engagement and chronic disease management by making outreach scalable and efficient.

ARcare

Leisa Watkins

Certified Diabetes Educator