Case Study: Nebraska Cancer Specialists achieves a 47.8% reduction in no-shows and 65 new online reviews with Relatient

As They Build Their Digital Front Door Strategy, Nebraska Cancer Specialists Starts With Appointment Reminders & Surveys, Sees Immediate Results

Nebraska Cancer Specialists, the largest community oncology practice in their region, needed a more flexible, collaborative patient engagement partner that could integrate with Centricity and support ongoing product improvements. They chose Relatient and started their digital front door strategy by implementing Relatient’s Appointment Reminders and Surveys to address no-shows and build an online presence.

Relatient delivered a comprehensive patient communication engine integrated with Centricity, beginning with Appointment Reminders and Surveys and planning MDpay and Patient Self-Scheduling next. Within one month Relatient’s solution cut Nebraska Cancer Specialists’ no-show rate by 47.8% and increased online reviews from zero to 65, improving patient compliance, scheduling efficiency, and revenue potential.

Nebraska Cancer Specialists

Kristi McHugh

Manager